USDA wants to know — what's working and how can we improve?
In August 2020, USDA is sending a customer experience survey to 28,000 farmers, ranchers, and private forestland owners. This new, annual survey will evaluate USDA customer service and help us identify areas for improvement.
As part of the President’s Management Agenda, USDA’s Farm Service Agency and Natural Resources Conservation Service were identified as High Impact Service Providers. Because of their high impact to customers, FSA and NRCS are using this survey to identify ways to improve their services.
The survey consists of 20 questions and takes about 10 minutes to complete. Responses are confidential, and individual responses will be aggregated. The survey will be launched August 6, 2020, and will remain open for 6 weeks or until a 30% response rate is achieved.
Results and planned actions will be posted here in the fall.