USDA wants to know — what's working and how can we improve?
In August 2020, USDA sent a customer experience survey to 28,000 farmers, ranchers, and private forestland owners. This new, annual survey evaluated USDA customer service and helped us identify areas for improvement.
The 2020 Survey Has Closed
Results and planned actions will be posted here in the fall.
As part of the President’s Management Agenda, USDA’s Farm Service Agency and Natural Resources Conservation Service were identified as High Impact Service Providers. Because of their high impact to customers, FSA and NRCS are using this survey to identify ways to improve their services.