Playbook with Scorecard Status Card

The interactive farmers.gov playbook with scorecard defines the farmers.gov vision, the features such as service center locator and calendar, and the progress on those features. The playbook also measures key performance indicators for each feature and defines leading design principles for full transparency about results.

Functionalities

Available

The interactive farmers.gov playbook on the farmers.gov website

In Progress

Display before and after screens of new features
Integrate data measurement about the farmers.gov website into the live playbook
Integrate customer feedback about the farmers.gov website into the live playbook
Integrate data measurement and customer feedback about the farmers.gov transactional functions into the live playbook

Ongoing Improvement Activities

  • Regularly review and update, possibly automate, data measurement and customer feedback to enhance existing product features and identify new features
  • Update the interactive farmers.gov playbook with new features as they are identified